Referral Management Feature

Referral Management: The OCL difference

When delivering holistic care patients often need referrals to an array of organizations and closing the loop can be time consuming for staff. Open City Labs referral management tech can cut staff time in ½, or optionally automate patient outreach on agreed upon patient engagement campaigns. Our referral management capabilities addresses the challenges of fragmented communication and diverse/unique care coordination workflows. By supporting eligibility, required documents, custom forms and attachments to referrals, or (optionally referrals as part of Care Plans) our clients are more likely to receive relevant referrals that streamline workflows and save staff time. Our referral management product Navigator360° makes it easy to manage referrals, track outcomes, and ensure a coordinated approach to care.

Key Features of Our Referral Management Technology

Closed-Loop Referral Management

Our closed-loop referral management aims to break down silos between programs and providers, and to accelerate the impact of services by improving access, streamlining workflows, and providing a more comprehensive view of patients/clients.

Comprehensive Tracking

Easily create, manage, and monitor referrals throughout their lifecycle—from initiation to completion.

Status Updates

Receive real-time feedback on referral status (e.g., pending, accepted, declined, or completed) to ensure follow-through.

Outcome Documentation

Track delivered procedures and interventions for transparent reporting and accountability.

Comprehensive Directory

Open City Labs offers a Federated Data Integration which enables referral interoperability with or without systems sharing their entire directory of resources or service taxonomies.

Access

Access a federated directory of over 600,000 organizations and 2.5 million healthcare and community-based providers.

Unified Insights

Merge data from multiple sources to provide a complete picture of available services in your community.

Enhanced Discoverability

Intelligent matching algorithms pair patients with the best-fit services based on their needs and eligibility.

Configurable

Include a configurable directory of your own network of organizations.

Open Standards Leader

Open standards create a more connected, efficient, and accessible ecosystem for healthcare, human services, and government benefits. By ensuring that systems can communicate and share data, open standards promote better care coordination, reduced costs, and more effective service delivery.

Reach People

Open Standards means more healthcare and social care staff can make or receive referrals without leaving their EHR/CIE or system of record.

Easier Interoperability

Leveraging standards allows for an easier, less expensive connection between systems and more secure data exchange.

Trusted Leadership

The Open City Labs’ executive team have been industry leaders in contributing to the development of open standards–co-authoring the 360x-SD (Social Determinants Closed Loop Referral standard) with Epic and was the first vendor Gravity Project’s FHIR SDOH Clinical Care Implementation Guide.

Workflow Integration

Workflow integration is a key aspect of Open City Labs' platform, designed to streamline processes and enhance efficiency across healthcare, human services, and government programs. The platform uses a combination of features, including AI-enabled automation, master data management, and open standards, to achieve seamless workflow integration.

Seamless Workflows

Provide referrals within an easy workflow for care managers, community health workers, social service providers, and any other referring provider.

Tailored Workflows

Tailor workflows for healthcare, social care, or government benefits processes to meet your organization's unique requirement.

Outcome Based Referrals

Our tech empowers you to advance health and well-being by serving up recommendations that are configured to align with your organizations’ outcomes and best practices. Referral documentation can be seamlessly recorded in the context of a care plan and interventions more seamlessly tracked.

Benefits of Open City Labs Referral Management- The OCL Difference

Improved Communication:

Communication - Closed-loop tracking fosters real-time communication between providers, enabling them to share information and coordinate care effectively.

Enhanced Efficiency:

Workflow automation and data reuse reduce the time spent on administrative tasks.
Auto-filling up to 95% of fields in applications (e.g., WIC forms) accelerates the referral process.

Expand Services Access:

The platform simplifies access to social care and healthcare services, ensuring patients are connected with appropriate programs and benefits.

Better Patient Outcomes:

By addressing the social determinants of health (SDOH) and integrating referral management with care planning will contribute to improved health outcomes through a holistic, coordinated care approach.

Our modular approach

We understand that true interoperability is a team sport. If you have an existing referral management system that is working for your network, we are happy to provide solutions that can integrate our system with an existing referral management system.