Capabilities
Referral Management
Navigator360° referral management can reduce staff time by half and automate patient outreach — with closed-loop tracking across a federated directory of over 600,000 organizations and 2.5 million providers.
Request a Demo50%
Reduction in staff time on referrals
600K+
Organizations in federated directory
2.5M+
Healthcare and community-based providers
95%
Form field autofill rate
Closed-Loop Tracking
Create, manage, and monitor referrals from initiation through completion. Receive real-time feedback on referral progress — pending, accepted, declined, completed. Every status change is logged. No referral disappears without a record.
Comprehensive Directory
Access a federated directory of over 600,000 organizations and 2.5 million healthcare and community-based providers. Intelligent matching algorithms pair patients with appropriate services based on needs and eligibility. Configurable to your own organizational network.
Outcome Documentation
Track delivered procedures and interventions for transparent reporting. Every referral outcome is documented — supporting care plan updates, quality reporting, and value-based contract requirements.
Workflow Integration
Seamless workflows for care managers, community health workers, and social service providers. Customizable for healthcare, social care, or government benefit processes — with outcome-based referrals aligned with your organizational practices.
Open Standards Leadership
Open City Labs co-authored the 360x-SD (Social Determinants Closed Loop Referral standard) and contributed to the Gravity Project’s FHIR SDOH Clinical Care Implementation Guide. The platform leverages open standards for improved connectivity across the entire healthcare ecosystem.
Integration solutions work with existing referral management systems — supporting true interoperability across networks without requiring organizations to displace what already works.
The OCL Difference
Improved Communication
Closed-loop tracking enables real-time coordination between referring providers and receiving organizations — without email chains or phone calls.
Enhanced Efficiency
Workflow automation and data reuse reduce administrative tasks. Auto-fills up to 95% of application fields from integrated data sources.
Expanded Services Access
Simplifies connections to social care and healthcare services through the largest federated provider directory in the network.
Better Patient Outcomes
Addresses social determinants of health through holistic, coordinated care — with documentation that proves it.
See referral management in action
Request a demo to see closed-loop referral tracking, the federated provider directory, and automated patient outreach working together in Navigator360°.
Request a Demo