Open City Labs

Capabilities

Navigator360° — Care Coordination Redefined

Navigator360° is the flagship platform designed to enable person-centered care in clinical and social care settings — delivering the right data to the right people at the right time. Highly customizable, web and mobile, with support for 26 languages.

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95%

Automated form field autofill

$25K+

Reduction in healthcare costs per supportive housing patient (RAND)

47%

Fewer SNAP application denials (RCT, Massachusetts)

300+

Government programs covered

Care Plans

Dynamic, Person-Centered, and Data-Driven

Care plans function as customizable tools integrating clinical and social care. They organize referrals, services, and task management while incorporating data from assessments and eligibility determinations to create personalized pathways aligned with individual goals.

Referral Management

Closed-Loop. Automated. Documented.

Closed-loop functionality enables secure creation, tracking, and updating of referrals. Using automation and integrations, closing the referral loop becomes seamless — saving time and reducing manual effort. Every referral is receipted to the audit ledger.

Eligibility and Enrollment

300+ Programs. Three Submission Lanes.

Simplifies screening and enrollment for over 300 government programs with AI-powered tools and automated workflows that can auto-fill applications and reduce denials. H.R. 1-compliant audit trails generated automatically at every step.

Assessments

Customizable. AI-Analyzed.

Customizable screening tools gather patient data including social determinants of health, with integrated AI-powered analysis for data normalization and automatic risk identification. PRAPARE, AHC HRSN, and your own templates supported.

Intake & Case Management

95% Autofill. Zero Redundant Entry.

Customizable forms with autofill capabilities, task tracking, and real-time alerts for streamlined patient-centered care delivery. Master Data Management links records across systems — eliminating duplicate entry across the entire care team.

360° Data Integration

Navigator360° unifies patient data from multiple sources — government benefit forms, EHRs, and assessments — into a single organized view. AI normalizes and categorizes information to give every care team member a complete, holistic picture of each person.

Built on Open Standards

Open Standards

The first care coordination platform built to the Gravity Project’s SDOH Clinical Care (FHIR) standards in 2022. Co-authored the 360x-SD standard for closed-loop referrals with Epic and eCW. Connects to HIEs, EHRs, and state systems natively with 26+ language support.

Modular Approach

Interoperability is a team sport. Navigator360° components can function independently or integrate with your existing investments — so you can adopt incrementally without creating new data silos or displacing what already works.

See Navigator360° in action

We work with government agencies, managed care organizations, health systems, and social care networks. Contact us to schedule a demo.

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